Security Notice
Protecting your password:
1: Never reveal your User Name and Password to anyone. If you suspect that someone has gained access to your User Name and Password, change it immediately
2: Do not use the same number or letter sequence for User Name and Password
3: Avoid using the same Passwords for everything, such as e-mail, voice-mail, etc
4: Use both upper and lowercases or mix letters with numbers and if possible include symbols
5: Avoid easily identifiable Passwords such as phone numbers and birth dates
6: Change your Passwords frequently using the 'Change Password' function
7: Do not leave your system unattended when you are logged on to Velocity@ocbc
8: Always clear your PC browser's cache after each session. This will ensure that all your account information is permanently removed from your system memory. how to do this?
9: Memorise your password and do not make a physical record of it.
10: Check and ensure that your PC browser does not store your password. If you are using Microsoft Internet Explorer 5 and above, your should check and ensure that the browser 'AutoComplete' function is disabled.
Protect your PC
1: Install anti-virus, anti-spyware and firewall software to protect your personal computer (PC) against hackers, virus attacks and other malicious programmes like the "Trojan Horse". Your PC is particularly susceptible to such attacks when it is linked via broadband connections, digital subscriber lines or cable modems. Installing these security software will prevent and detect unauthorised access to your PCs. They are available at most computer software retailers.
2: Disable the 'File and Printer Sharing for Microsoft Networks" feature on your Operating System. This prevents an external party from gaining illegal control or access to your PC. The feature can be easily disabled by selecting 'Network' at the control panel and look for the configuration 'File and Printer Sharing'.
3: Do not use public/ shared PCs (e.g. internet café PCs) to access your online banking account or perform any financial transactions.
4: Back up your files regularly, especially so for your critical data, to a removable disk or another computer. This is to minimise the risk of losing your computer data to accidental deletion, system problems or theft of your computer. For greater protection, keep your back up in a different location.
5: Never download programmes unless you know the website is reputable.
6: Do not open e-mail messages with suspicious attachments as a virus may be attached to the e-mail messages
7: Check your account and transaction history details regularly
8: Conduct regular updates of your anti-virus, anti-spyware and firewall products with security patches or up-to-date versions.
9: Consider using encryption technology to protect highly sensitive data.
10: Log off your online session and switch your PC off when not in use.
11:Do not install software or run programmes of unknown origin.
12: Delete junk or chain emails.
13: Do not open email attachments from unknown senders
14: Do not disclose personal, financial or credit card information to little-known or suspicious websites.
15: Do not use any PC or device (e.g. thumb drives, portable hard disks) that cannot be trusted.
Protect your Security Device 1:Never reveal your security token PIN (One-Time-Password or OTP) to anyone. If you suspect that someone has gained access to your security device, please notify the Bank immediately at 40089 40089. 2:Do not leave your security device unattended. Keep it under lock and key when you are not using it 3: Do not allow anyone to keep, use or tamper with your One-Time-Password (OTP) security device. 4:Do not reveal the serial number of your OTP security token to anyone.
Spyware and Adware 1:OCBC treats online security with utmost importance and issues this security alert on Spyware and Adware programmes so that you will be better informed on how to protect your business when using the Internet. 2:Recent news on Spyware reported that some companies are promising faster internet access if the User channels his web communication through these companies' servers and/or installs special programs onto their computer. In doing so, these companies are presented with opportunities to monitor your web behaviour. Some of these companies are even able to decrypt, thus exposing your online communication including encrypted information containing confidential details such as Organisation’s ID, User Name, Password and account particulars – even when keyed in at secured websites. 3:At OCBC, we are committed to provide the highest level of security to our customers. Hence, we strongly advise that you do not access OCBC's Internet Banking through such web services and refrain from installing dubious computer software in your computer, which can be malicious. 4:What are Spyware & Adware? Spyware is a software programme that gathers information about a person or an organisation on the Internet without their knowledge. It is normally installed onto someone's computer to secretly gather information about the User. Adware is a form of Spyware used by marketers to track Internet User’s surfing habits and interests for the purpose of customising future advertising material. Adware can monitor information such as the type of sites visited, nature of articles read or the types of pop-ups and banners a User clicks on. This information collected is then used to customise future advertisements targeted to the User, or can be sold to a third party for the same purpose. Spyware and Adware programmes slow down the system performance of a computer. These programmes use memory and system resources that can cause the system to crash and be unstable. Such software programmes may also have the ability to monitor keystrokes, scan files on your hard drive, change the default home page of your browser, and relay information about your web visits to unauthorised/disreputable third parties who can potentially manipulate the information. Hence, Spyware and Adware programmes are considered as potential forms of identity theft as they have the ability to invade your online privacy by gaining access to your Passwords and your organisation’s confidential transaction information. 5:How can you protect yourself? There are products available that can help you detect, monitor and remove Spyware from your computer. Many computer security software suites now come with a standard feature for Spyware detection and removal. With proper precautions, you can help protect your organisation’s account information from harmful programs: A.Be wary of banners, ads and pop-ups while surfing the Internet. B.Refrain from clicking on them no matter how enticing they may appear. C.Avoid downloading programmes and email attachments from unknown sources. D.Downloads may contain hidden programmes that can compromise your computer’s security. Never download or open email attachments from unknown senders. E.Keep your computer operating system and Web browser current. 6:If your computer is more than five years old, its operating system (e.g. Windows 98, OS 7 etc.) may not offer the same level of protection as newer systems. System manufacturers such as Microsoft and Apple provide frequent updates to help make your system more secure. 7:You may check out their websites: http://www.microsoft.com/security or http://www.apple.com/support/security/ 8:Install and update your computer with the latest anti-virus software. Commercially available virus protection software helps reduce the risk of contracting computer viruses that can compromise your security. These programmes offer the protection against the latest threats – provided you continuously keep the programme updated. 9:Install up-to-date anti Spyware programme to regularly scan your computer, locate, quarantine and delete any Spyware/Adware in your computer. 10:Review the terms and conditions when you install free programmes or subscribe to services from the Internet. Never divulge your Internet Banking Password to anyone, not even to someone who claims to be a staff of OCBC. Your Internet Banking Password is personal and highly confidential. Our staff will NEVER ask for your Password either via emails, in person or over the telephone. 11:Change your Internet Banking Password on a regular basis.
Phishing Email and Site 1:It has been brought to our attention that there is a phishing email leading to a fraudulent website bearing an identical domain name, logo and images belonging to OCBC.If you have received an email to register your account information for some security upgrade process by OCBC,Do Not Respond. We would like to remind our customers and other members of public that the official domain name of OCBC is www.ocbc.com. Customers and other members of public are advised to be wary of suspicious websites bearing any resemblance to the OCBC website 2:If you have visited any such websites or received an email, short message service (SMS) text or instant message (IM) from an unknown party, instructing you to disclose or submit your banking details such as account numbers, usernames, passwords or credit card information online or otherwise, DO NOT respond but please alert us immediately by calling: 40089 40089 3:It is not the policy of OCBC or any of its related entities to send emails, short message service (SMS) texts or instant messages (IM), to request customers to provide their personal information or instructing them to perform specific transaction. This also includes directing customers to websites that do not originate from OCBC. 4:At OCBC, protecting your information is our priority. To learn more about our privacy and security policies, other useful information about online security and tips on protecting yourself from fraud, please click here
Clearing your cache 1:Click "Tools" 2:Select "Internet Options" 3:Click "General" 4: Select "Temporary Internet Files" and click "Delete Files" 5: Click "OK"